✦ Perguntas frequentes
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Envios, personalização, modelos, pagamentos — tudo aqui.
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Antes de comprar
Customization
Three progressive levels. BASIC: personalize court colours, border, zone and floor. PRO (+€10): adds 4 text fields printed on both faces (coach name, club, season, motivational line). PREMIUM (+€12 on top of Pro): adds your club logo in professional CMYK print. Stop at any level — every step is optional.
Yes. With PREMIUM customization, upload your logo as PNG, JPG or SVG (we recommend transparent-background PNG at 300 DPI). Our team treats every logo manually to guarantee top CMYK print quality.
Front face: centred on the centre circle. Back face: top-right corner. You can fine-tune the position with the arrows in the personalizer.
Yes. The personalizer shows a live preview with every colour, text and logo applied — exactly what you'll receive. No need to request an extra mock-up: what you see is what we manufacture.
Yes, always. Front: full court. Back: one half-court (Casual & Pocket) or two independent half-courts (MatchDay). All colours, texts and logo apply to both faces.
FIBA and NBA on every model. Casual boards (Wood and Aluminium) also offer MINI and FIBA MINI markings, ideal for youth-category coaches. MatchDay and Pocket cover FIBA and NBA only.
Our AI designer. You upload your club logo, the AI pulls the official colours, applies them to the board (border, lines, zone), and suggests combinations. Hit "Mix Colors" as many times as you like, or fine-tune each colour manually. Always PREMIUM tier.
Yes. The personalizer accepts any hex code for border, lines, zone and texts. Over 16 million combinations.
Models & materials
Four models: Pocket Aluminium (15×20 cm, fits in your pocket), Casual Wood (23×32 cm, with clipboard clip), Casual Aluminium (23×32 cm, our best seller, marker included), and MatchDay Aluminium (28×39 cm, the pro choice, with two half-courts on the back).
Wood (3.2 mm DM fibreboard) has a warm, natural feel, ships with a clipboard clip, and includes the MINI / FIBA MINI markings. Aluminium (1.14 mm) is ultra-resistant and elegant, ships with a marker plus a clever attach/erase system, and is lighter. Both materials have rounded corners and a glossy polyester surface.
Aluminium boards include a marker with a clever attach/erase system. Wood boards include a clipboard clip but no marker.
The glossy polyester surface is highly scratch-resistant under heavy use. Easy to write on and to erase. With normal care, it lasts many seasons.
Gift Board
A board designed to be gifted at the end of the season. The team photo is printed on the back half-court alongside the club colours, custom texts and logo. Our creative team reviews every design before manufacturing.
Upload the team photo in the personalizer, set the zoom and position, and we handle the professional treatment. If anything needs tweaking, we'll contact you before we manufacture.
PREMIUM price of the chosen model + €15 gift surcharge. Includes professional photo treatment by our creative team.
Available across all four models: Pocket Aluminium (15×20 cm, €74.90), Casual Wood (23×32 cm, €94.90), Casual Aluminium (23×32 cm, €94.90) and MatchDay Aluminium (28×39 cm, €114.90). Pricing covers the PREMIUM model + €15 gift surcharge.
Clubs & bulk discounts
Yes. Special pricing from 10 units. Volume discounts: 5–9 units (5%), 10–19 (10%), 20–49 (15%), 50+ (custom quote). Every coach in the club gets the same board personalized with their own name. Message us on WhatsApp for a quote.
Yes. On club orders, each board carries the coach's individual name. Logo, colours and base design stay the same across the club; only the name varies.
Yes — we're the official product of several coaches' associations. Get in touch for special conditions.
A tua encomenda
Orders
Check your spam / junk folder. If it's not there, email info@pizarrasbaloncesto.com with your name and email and we'll verify on the spot.
You'll get a tracking number by email when the board ships. If you haven't received it, check spam. If it's been more than 10 days without an update, get in touch.
Every board is built one by one. That's what makes them unique. Our process is fast and organized — typically 1–2 days of manufacturing.
If we haven't started manufacturing yet, yes — message us on WhatsApp or email as soon as possible. Once in production, no changes.
Yes. Email info@pizarrasbaloncesto.com with the order number and buyer name and we'll send the invoice with the tax details you provided.
Payments
Credit / debit card (via Stripe, fully secure), PayPal (with the option of 3 interest-free installments), and Bizum (Spain only).
Yes. Select Bizum at checkout and have your PIN ready.
Yes, via PayPal in 3 interest-free installments. Selected automatically when you pick PayPal at checkout.
In the cart, before checkout. You'll see a "Discount code" field. Trouble? Drop us a line and we'll sort it out.
Envio
Shipping & delivery
We build each board to order in 1–2 working days. Standard shipping then takes 5–7 days across the EU. Need it sooner? Add Priority (no-queue manufacturing, +€9) and/or Express (2–3 day delivery, +€9).
Yes — we ship across the entire EU. Mainland Spain 3–5 days, Canary Islands 5–10 days (customs dependent), rest of Europe 5–8 days. Every shipment fully tracked via Correos.
Yes — standard shipping is free on orders of €60+. Below that, standard shipping is €7.50.
Yes. Add Priority (your board jumps to the front of the production queue) and Express (fast shipping) at checkout. Together (€18), you can have your board in 3–4 days. If you have a deadline, message us on WhatsApp and we'll guide you.
Between 5 and 10 days, depending on customs processing time. We recommend ordering ahead if you have a specific date.
Not usually, but reach out if it's urgent — there are sometimes premium courier options.
Após receber
Warranty & returns
No — except in case of manufacturing defects. Personalized boards are made to your design and don't qualify for return. This is flagged before checkout.
Yes. Covers manufacturing defects (faulty printing, damaged material). Natural wear from intensive use is not covered.
Contact us right away with photos of the damage. We'll fix it at no extra cost — we'll manufacture a new one and ship it out.
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